Terms and conditions

Updated 09.10.2023

General information

Suihkujenferrari.fi / AromaSense.fi / Aromica.fi / Suihkumies.fi / showerguy.fi is an online store where the seller of the products is Aroma Sense Finland Oy (business ID 2860622-3, Soikkokuja 1 04440 JÄRVENPÄÄ). The trade agreement between the customers and AromaSense.fi is primarily governed by these terms and conditions and otherwise by Finnish consumer legislation for consumer customers and the Finnish Trade Act for business customers.

AromaSense.fi is not liable for any defect in the product, delay in delivery or other breach of contract due to circumstances beyond AromaSense.fi's control (force majeure). Even in such a situation, AromaSense.fi will endeavour to serve the customer in the best possible way and will inform the customer of the force majeure without delay.

AromaSense.fi reserves the right to update these Terms at its discretion without prior notice. Orders are subject to the terms and conditions in force at the time of ordering. The current terms and conditions are available on the AromaSense.fi website.

Dispute resolution

In the event of a dispute between the parties concerning the transaction or these terms and conditions, the parties will seek to resolve the dispute through negotiation in the first instance. If the parties are unable to reach an amicable negotiated settlement, the dispute shall be settled by the Helsinki District Court in Finland. However, the consumer-customer may bring the dispute before the general lower court or the consumer dispute panel in his place of residence. To bring the matter before the Consumer Disputes Board, the consumer-customer should contact the Consumer Assistance Centre.

Ordering a product

The customer should carefully read the product information before ordering. All product information can be found in the online shop on the product's product card.

A binding order is created when the customer submits an order in the online shop. The customer is advised to check the contents of his order carefully before confirming the order, accepting the terms and conditions and paying. The customer understands and accepts that the order is subject to a payment obligation.

AromaSense.fi will send the customer an order confirmation to the e-mail address provided by the customer. It is the customer's responsibility to check that the order confirmation corresponds to the content of the order.

AromaSense.fi has the right not to accept the order. AromaSense.fi may refuse to accept an order, for example, because the product or a substitute product is no longer available.

When shopping at AromaSense.f, customers must always provide accurate and complete information about themselves. The required information includes name, e-mail address and telephone number, postal address and separately the delivery address if the products are delivered to a different address. The customer is responsible for the accuracy of the information provided.

Removed products

The AromaSense.fi online store offers discontinued products, which are products that are no longer in the range, samples and special editions.

Online sale of depreciation products:
Products are sold as usual in the online shop. AromaSense.fi guarantees that the product itself is in perfect condition and comes with the normal warranty. The packaging may be opened or broken, but the product will be properly protected for transport.

Get started with products

Some of the products sold in the AromaSense.fi online store are also available as a takeaway product from Varasto, so you can pick up the product yourself from the store. Customers are advised to call first to make sure that someone is available at the Warehouse (at home.) AromaSensei.fi reserves the right to fluctuations in stock levels and cannot guarantee that all products available for immediate delivery will be available due to the constant fluctuations in stock levels. Consumer customers have a right of return for the products immediately on board.

Prices and payment

Product prices are valid until further notice or for a specified period. Products will be charged at the price in force at the time of ordering, as indicated in the shopping basket and order confirmation.

If there has been an error in the price indicated in the online shop, AromaSense.fi is not bound by the price. In clear cases of price error, AromaSense.fi may claim an error if the error was so obvious that the customer should have understood the existence of the error. AromaSense.fi reserves the right to cancel an order in cases of obvious product or price errors.

Prices include VAT. Product prices do not include delivery and handling charges, which are indicated separately both immediately upon placing the order and in the order confirmation sent to the customer.

AromaSense.fi may occasionally offer various discount codes to its customers. In principle, discount codes only give you a discount on products, not on delivery costs. Discount codes may be subject to product-specific restrictions. As a general rule, a customer can only use the same discount code once. To qualify for a discount, the discount code must be valid at the time of ordering and must be registered at the time of ordering. The discount cannot be activated retrospectively. Only one discount code can be used for a single order. In the event of a return, the conditions of the discount code will be checked.

The order will be paid in full at the end of the ordering process using the available payment methods. Once the payment transaction has been approved, the customer's order is sent from the online shop to the AromaSense.fi processing stage. The payment is transmitted via an SSL encrypted communication link, which protects the payment and the customer's data in a way that is generally considered secure in the industry.

If the customer does not have access to any of the payment methods indicated, the customer can place an order via sales@aromasense.fi by e-mail or by telephone +358 40 579 6202. In this case, the order will be registered by the sales service and an advance invoice will be sent to the customer's e-mail address. By paying the invoice, the customer confirms his order and accepts its contents. The order will be processed once the payment has been credited to the AromaSense.fi account.

Product availability and delivery delays

AromaSense.fi strives to provide up-to-date and correct information about the products available in the online store, but cannot always guarantee the accuracy of the information, or the availability or sufficiency of the products sold. A limited number of certain products will be stocked, or the product may otherwise be temporarily sold out at the fair.

In the case of a pre-sale product, the delivery date may be several months after the order is placed. The estimated delivery date for a pre-sale product is indicated on the product card.

If the delivery of the products is delayed beyond the estimated time, AromaSense.fi will try to inform the customer of the delay using the contact details provided by the customer and provide the customer with a new estimate of the time of delivery of the product. The customer shall be deemed to have accepted the new estimate of the delivery date if the customer does not request cancellation of the order due to the delay in delivery without delay after receiving notification. If, after placing the order, it becomes apparent that the ordered product is temporarily or permanently out of stock, AromaSense.fi will inform the customer as soon as possible.

If the ordered product is not available at all, AromaSense.fi will refund the customer the full price already paid for the ordered product, and the transaction will be considered cancelled for that product.

Products ordered from AromaSense.fi are usually delivered directly from our own warehouse. Some SKIL products are subscription products, which are usually ordered once a week. AromaSense.fi is not liable for any damages caused by delayed deliveries or cancellation of the transaction. However, consumer customers have the right to claim their rights under the Consumer Protection Act due to delayed delivery of the products. Suihkujenferrari.fi is not liable for delays in delivery if the delivery is delayed or the order cannot be delivered at all for reasons attributable to the customer (e.g. the customer has provided incorrect contact details).

delivery

AromaSense.fi delivers products to Worldwide delivery addresses, excluding poste restante addresses. The estimated delivery time and method of delivery of the products are product specific and will be indicated on the product card.

Products delivered to your home will be transported to the destination address. For products delivered to a pick-up location (Posti or Matkahuolto), the customer will receive a notification by email and/or SMS when the order can be picked up.

Unclaimed packages and packages refused by the customer will be returned to AromaSense.fi. In this case, AromaSense.fi is entitled to charge the customer 7.5€ for the cost of returning the product, which covers part of the shipping costs.

AromaSense.fi is responsible for any damage to or loss of goods ordered from AromaSense.fi and transported to the customer during transport.

If the customer wishes to order products abroad, the delivery costs are fixed. Europe 20€, Rest of the world 30€.

AromaSense.fi delivers orders to Åland without VAT. The customer has to clear the shipment and pay VAT at the time of customs clearance. More information on customs clearance can be found on the Customs website.

Inspection of products, complaints and liability for defects and warranty

Product inspection and transport damage

Once the customer has received the delivery, he/she must check without delay that the products delivered are intact and otherwise free of defects. If the goods are delivered directly to the customer by the carrier, it is advisable to be at home when the goods arrive. The customer should check on receipt of the goods that the delivery is in conformity with the accompanying transport document (consignment note/shipping note) and is undamaged.

If the customer discovers damage in transit, he/she must make a note of this in the transport document. In the absence of any entry in the transport document, the responsibility for defects which are already apparent at the time of delivery remains with the customer. In addition, the customer must, without delay after noticing the defect, submit a complaint to the AromaSense.fi customer service sales@aromasense.fi

Complaints and liability

If the customer discovers that the product is faulty or broken, a complaint must be made without delay to sales@aromasense.fi. The consumer customer has the right under the Consumer Protection Act to report the defect within two months of its discovery. The customer is obliged to submit proof of purchase (receipt/confirmation of order) with the complaint. Complaints will only be dealt with in writing.

If a product is confirmed to be defective, AromaSense.fi shall have the right, in the first instance, to correct the defect within a reasonable time or to replace the product with a non-defective product. AromaSense.fi shall be liable for any defect in the product in accordance with the statutory liability for defects alone or jointly with the manufacturer of the product. For business customers, AromaSense.fi shall not be liable for any direct or indirect loss, damage or loss of revenue caused by the product and/or service.

AromaSense.fi's liability does not cover any damage to the product after delivery, normal wear and tear of the product, or damage caused by the use of the product contrary to the instructions for use and care, maintenance or repair work carried out by anyone other than AromaSense.fi.

Guarantee

The warranty of AromaSense.fi products is stated in the product information. Any warranty on the products is determined by the warranty conditions specified by the manufacturer. The customer is obliged to read the warranty conditions supplied with the product before using the product. The warranty conditions can be found in the user manual, on a separate warranty form or on the web address provided by the manufacturer. Showers are guaranteed for 2 years.

The product information indicates the possible warranty period of the product. For products ordered from AromaSense.fi, the warranty certificate is the order confirmation received with the order. The customer must keep the warranty certificate for the entire warranty period.

Return of the order and refund

The conditions set out in this section apply only to consumer customers. Business customers are not entitled to a refund.

Right of return (right of withdrawal)

Under the Consumer Protection Act, a consumer customer has the right to cancel an order placed in an online shop or sales service without giving any reason within 14 days of receiving the product (or the last batch of products in the case of orders delivered in several instalments), i.e. the right of return.

Once the customer has received the product, he must keep it unchanged until he has decided to keep it.

AromaSense.fi products can be returned within 30 days from the date of receipt of the product. Returns can only be considered if the product is resaleable and free of defects. If the returned product has been used, AromaSense.fi has the right to charge a 25% discount. Returned products must not be damaged, dirty, altered or worn.

To comply with the return period, the customer only needs to return the product by post or send notification of the right of return in accordance with the instructions before the 30-day return period expires.

The return notification can be made in a free-form e-mail to sales@aromasense.fi The message must clearly state that the purpose is to return the product and include the customer's name, order number and contact details, including e-mail address, and should be titled "return notification". AromaSense.fi will acknowledge receipt of the return notification by e-mail.

The customer must return the product in its original sales packaging, carefully packaged and without any additional labelling, without delay and in any case within 14 days of the return notification. The returned product must be accompanied by all parts, accessories and instructions for use. The labels and other markings on the products must be intact and in place. All trade wrappings accompanying the returned product must also be returned.

If the size of the item to be returned does not exceed 60 x 60 x 100 cm and weighs less than 25 kg, it can be returned via Matkahuolto or Post. The customer must request and keep the return receipt and tracking number. If the returned item is lost in transit and there is no receipt, the customer is responsible for the loss.

There is a charge for returning the product to the customer. AromaSense.fi is entitled to charge the customer 7.5€ for the cost of returning the product, which covers part of the shipping costs.

Failure to collect or refusal to accept the product does not cancel the order or imply the exercise of the right of return. Any return costs of €7.5 incurred as a result of non-collection will be charged to the customer. If the product is broken or defective, or the product delivered is incorrect, the customer must contact sales@aromasense.fi to arrange for the repair, replacement or return of the product.

AromaSense.fi can offer a replacement for your product. If the customer wishes to exchange the product ordered, this will be handled in writing sales@aromasense.fi

Restrictions on the right of return

Some products have a limited right of return. AromaSense.fi will not accept returns of hygiene products if the sales package is opened. These restrictions are based on the Consumer Protection Act (Chapter 6, Section 16). In addition, there is no right of return for discontinued products purchased directly from the store.

Credit

AromaSense.fi will refund the value of returned products (less any return shipping costs) to the customer using the payment method that the customer used to pay for the product. Refunds will be made within 14 days after AromaSense.fi has received the returned product. The customer will not incur any costs for the refund of payments. The customer will be credited the price paid by the customer for the product, even if the price of the product has subsequently changed.

Processing of personal data and cookies

AromaSense.fi processes the personal data of its customers in the manner permitted and required by the applicable personal data legislation. 

The AromaSense.fi online store uses cookies.